Acceptable Use Policy

This policy is part of our Terms of Service. It applies to everyone who uses Lunxa.

Prohibited

You must not use Lunxa to:

• break the law or help others do so;
• commit fraud, impersonate others, or run phishing or scams;
• distribute malware or harmful code;
• access accounts, workspaces or systems without authorisation, or probe, scan or test vulnerabilities outside our Security Disclosure Policy;
• circumvent security controls, authentication, rate limits or usage limits;
• harass, threaten or abuse others, or share exploitative or abusive content;
• violate others' privacy, or collect personal data unlawfully;
• infringe intellectual property rights;
• misuse AI features — for example to generate unlawful content, deceive people, or attempt to extract other customers' data;
• disrupt or overload the Services;
• scrape protected data or use automated means beyond the features and APIs we provide;
• abuse integrations or automations (e.g. spam, mass unsolicited messages, loops designed to exhaust resources).

Reporting

Report abuse to abuse@lunxa.com or via the Contact page (category Security).

Review and enforcement

We review reports and may remove content, restrict features, or suspend or terminate accounts, acting proportionately to the severity. Where appropriate we notify the account owner and explain the reason.

Appeals

If you believe we made a mistake, reply to our notice or email appeals@lunxa.com within 30 days. A different person will review the decision.