Frequently asked questions.

Lunxa is a technology company developing intelligent software designed to make work simpler and more connected.

Lunxa Workspace is Lunxa's first product: an AI-assisted platform that combines projects, tasks, knowledge and configurable workflows in one place.

Lunxa is designed for individuals, founders, freelancers, agencies, teams and growing businesses who want their work organised in one connected place.

AI is an important part of Lunxa's software, but the company's focus is useful technology more broadly. AI features support people; they don't replace their judgement.

No. Lunxa builds intelligent productivity software.

Select Get Started, enter your name, email and a password, accept the Terms, and confirm your email address using the link we send you.

Yes. Go to Settings → Account → Email. We send a confirmation link to the new address and notify the old one.

Use “Forgot password?” on the sign-in page. We'll email a single-use link that expires after 60 minutes.

Yes, from Settings → Privacy. Your account is signed out immediately and permanently deleted after a 14-day grace period, subject to records we're legally required to keep (such as invoices).

Workspace allowances depend on your plan. The Free plan includes one personal workspace; paid plans include more.

Yes, on plans that include team collaboration. Guests with limited access can be invited on any plan.

Yes. Workspaces have Owner, Admin, Member and Guest roles, projects can be private, and documents can be shared with specific people.

Yes. Projects include tasks with assignees, priorities, start and due dates, subtasks, dependencies, comments and attachments.

Yes. Every project has list, board, calendar, timeline and overview views. Calendar and timeline views are part of paid plans.

Yes, once file storage is enabled for the platform. Attachments respect your plan's storage limit and the task's permissions.

Yes. The knowledge base includes a rich-text editor with headings, lists, checklists, tables, code blocks, links and images, plus collections, favorites and version history.

Yes. Search covers titles, text and tags of documents you're allowed to access — never anyone else's private content.

Deleted documents go to Trash, where they can be restored for 30 days. Earlier versions of a document can be restored from its history.

Lunxa AI is the assistant built into Lunxa Workspace. It helps you summarise, organise, draft, search and understand workspace information you're authorised to access.

Yes. AI-generated content can be inaccurate or incomplete. Verify important information before relying on it.

No. Lunxa AI works with your own permissions only. It can't read workspaces you don't belong to, private documents you can't open, or documents that have AI access switched off.

Lunxa does not train its own models on your content. Requests are processed by the third-party AI providers listed in our AI Usage Policy under their API terms; see that policy for the current arrangements.

Lunxa AI can propose tasks. Nothing is created until you review the list, choose a project and confirm — and you can undo it afterwards.

Automations are workflows you configure: when a trigger happens (for example a task is completed) and conditions match, Lunxa carries out the actions you chose.

Yes. Automation owners and workspace admins can switch any automation on or off at any time.

Yes. Each run is recorded with its status and error details, failed runs are retried automatically, and the automation owner is notified.

Yes. The Free plan includes one personal workspace with core projects, tasks, documents and a monthly AI allowance. See Pricing for current details.

Yes, from Settings → Billing when paid plans are available. Upgrades take effect immediately with prorated charges.

Yes, at any time from Settings → Billing. Your plan stays active until the end of the paid period and then returns to Free. Mandatory consumer rights are not affected.

In Settings → Billing → Invoices, once our payment provider has issued them.

We use encryption in transit, hashed passwords (Argon2id), optional two-factor authentication, strict workspace isolation and audit logging. See the Security page for details.

Yes. Turn on authenticator-app two-factor authentication in Settings → Security.

Yes. Export your account data from Settings → Privacy, or export individual documents as Markdown, text or JSON.

Signed-in customers can open a ticket from Help in the app. Anyone can reach us through the Contact page.

Yes. Open a support ticket with the category “Bug report”, or use the Contact page.

Email security@lunxa.com or choose “Security” on the Contact page. See the Security page for our disclosure process.